PLAYER ACCOUNT
How to register?
To create an account on our website, simply access the "Create Account" section located in the upper right corner of the page. We ask that you carefully follow the registration requirements provided to avoid potential problems in the process. We recommend that you read our rules in advance to be well informed about the platform's policies and guidelines.
1. What should I do if I forget my password or username?
If you have forgotten your password, don't worry! You can easily restore it on our website using the "Forgot Password" option. However, in some specific cases, such as an incorrect email address or technical issues, recovery may not be possible through this method. If you encounter any difficulties, we recommend contacting our support managers, who will be ready to help with any issues related to accessing your account.
2. I changed my password, but I still can't log in to the website. What should I do?
If you have already changed your password and are still having trouble accessing your account, first check some external factors, such as your keyboard language settings and whether the letters are typed in upper or lower case correctly. Also, make sure your username and email address are typed correctly.
If you are still unable to log in to your account, we suggest that you repeat the password change process and check that you are using the most recent password reset email sent to you.
3. Why should I register on the website?
To take advantage of all the features and products available on our website, you must register. By registering, you will have the benefit of creating a free account on our website, with no costs or obligations. Through your account, you can conveniently manage your bets and personal data. In addition, after replenishing your account, you can place bets with real money and enjoy a complete betting experience on our website.
4. Can I change my personal information after registering?
We would like to inform you that, for reasons of seriousness and reliability, some basic data, such as first name, last name, date of birth, account currency, and country settings, cannot be modified after registering on our website. These measures are intended to ensure the integrity of the information on our platform.
However, rest assured that you can change other data after registration. If you have entered any personal data incorrectly or need to make special changes, as mentioned, you can request verification and approval of the changes by sending the corresponding confirmation document.
5. How can I view my betting history?
When you log in to your account, click on the "My Bets" icon in the upper corner of the screen to view your betting history and filter the desired period.
6. How can I view my transaction history?
When you log in to your account, click on the icon where your username appears in the upper corner of the screen, click on "Bank," and select the desired option.
DEPOSIT
1. How do I deposit via PIX?
To make a deposit, you must select the PIX option from the list of available payment methods. A QR code will then be generated, which must be used to scan the payment.
2. How long does it take for the deposit to appear in my account?
The money deposited into your account will be credited automatically after payment is made.
3. Why hasn't my deposit been credited to my account yet?
In extraordinary situations, deposits made via PIX may be delayed due to bureaucracy between banking systems. If the problem persists after 2 hours, please contact our team.
4. What deposit methods are available?
Currently, only the option of deposit by transfer via PIX is available.
5. Can I deposit through any bank?
Yes, you can make deposits from other banking institutions without restrictions.
WITHDRAWALS
1. How many withdrawals can I make per day?
You are allowed to make a single withdrawal every 24 hours, regardless of the amount requested.
2. What withdrawal methods are available?
Only the option of payment by transfer via PIX.
3. Can I make a withdrawal to a bank account that is not mine?
Under no circumstances are transfers to third-party accounts permitted.
4. Are there any restrictions to consider before making a withdrawal?
Yes, if you have received additional money or bonuses in your account, you must comply with the bonus restrictions contained in the offer and/or terms and conditions of the website. If these restrictions are not met, no withdrawals can be made until the bonus restrictions are met.
5. What are the limits set for withdrawals?
The minimum amount allowed for a withdrawal is R$50.00 (fifty reais), while the maximum amount allowed for a requested withdrawal is R$5,000.00 (five thousand reais).
6. I requested a withdrawal, but I did not receive the transfer of the amount. What should I do?
If the withdrawal is registered as "transferred" and the amount is not credited to your account within 2 hours, please contact us so that we can investigate the matter. We will be ready to investigate and resolve the situation as quickly as possible.
SECURITY
1. Can I play if I am under 18?
It is strictly prohibited for minors under the age of 18 to place bets on our website. Our team verifies the age of players at the time of registration and adopts robust control measures to ensure the authenticity of the information provided.
2. What are the signs that I am experiencing problems with gambling?
· Missing work, school, or family time due to betting;
· Repeatedly failing in attempts to stop or control betting;
· Borrowing money to gamble or pay off gambling debts;
· Gambling to escape worries or problems;
· Neglecting to take care of yourself or your family in order to gamble;
· Lying about the amount of time or money spent on gambling;
· Selling or pawning personal possessions to get money for gambling;
· Having feelings of hopelessness, depression, or suicide as a result of gambling.
3. How do I self-exclude my account?
If you have been diagnosed with a gambling addiction or are trying to stay away from gambling for a different reason, we want to help you stay away from anything that is not good for you. “Self-exclusion” means that you exclude yourself, by your own choice, from all gambling services. This exclusion cannot be undone for a certain period of time. If you wish to self-exclude yourself from gambling, send a message to our support team and give them a period between 6 months and 5 years. They will also explain all the future steps and what is required of you.
Please note that self-exclusion is permanent for the defined period and will not be reversed for your own protection.
During Self-Exclusion, you are not allowed to create a new Account, and any attempt to create a new Account during Self-Exclusion is a violation of our Terms of Service and may result in the permanent banning of your original account.
· Email: [email protected]
4. What documents do I need to provide for the identity verification process (KYC)?
The required documentation includes, but is not limited to, photo ID (copy of passport, driver's license, or national ID card) and a recent bill listing your name, or your parents' name, and address as proof of residence.
5. Why do I need to verify my account and what is the verification process?
The verification process (KYC) is an important and mandatory step to complete the registration in accordance with the rules established by the competent authorities. It is designed to ensure the safety of our users and to allow you to have full and smooth access to all the features available in your account.
When it is time to verify your account, you will be asked to submit the necessary documents within a specific time frame. We understand that this can be an inconvenient procedure, but it is essential to ensure the authenticity and integrity of our customers' accounts.
If verification is not completed within the specified time frame, your account will be temporarily blocked. However, once verification has been successfully completed, you will be able to reactivate your account without any further issues.
AFFILIATE
1. What does it mean to be an affiliate?
Becoming an affiliate means becoming a partner of our company. As an affiliate, you will be paid for each person who registers using your link, and you will earn money for each deposit these people make.
2. What are the advantages of becoming an affiliate?
As an affiliate, you have the potential to earn through referral commissions, low initial investment, flexible hours, growth opportunities, and content diversification. As an affiliate, you have the opportunity to generate revenue and expand your network of contacts.